Refund policy

Highland Skincare

Returns & Refund Policy

Last updated: 27.02.2006

At Highland Skincare, we take pride in creating small batch skincare with care and integrity. Because our products are cosmetic items intended for personal use, we have specific guidelines around returns.

1. 14 Day Cooling Off Period (Unopened Items Only)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving it.

To be eligible for a return:

  • The item must be unused

  • The item must be unopened

  • Any tamper evident seals must remain intact

  • The item must be returned in its original packaging

If the seal has been broken or the product opened, we cannot accept a return due to hygiene and safety reasons.

To request a return, please email:
admin@highlandskincare.co.uk
within 14 days of delivery, quoting your order number.

Return postage costs are the responsibility of the customer unless the item is faulty

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the item

  • Clear photographs of the outer packaging

We will assess the issue and offer a replacement or refund where appropriate.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened skincare products

  • Products with broken tamper seals

  • Used items

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 working days.

5. Allergies & Skin Reactions

We recommend reviewing the full ingredient list before purchasing. If you have sensitive skin, we advise patch testing prior to full use.

We cannot accept returns for adverse skin reactions unless the product is proven to be faulty.